Customer Advice and FAQ

EVCIA FAQ

EV Switch Installer Referral FAQ

  • How does it work for domestic/residential customers?

    Vehicles can be charged at any time, but the best time is in the early hours when electricity tariff casts are at their lowest. Switching to the lower tariff will typically save your customer £600 a year in electricity costs per car on what they would pay on the higher tariff.

    However these cheaper overnight tariffs (what used to be called “Economy 7”) are not automatically available — not all providers offer them; and even if the tariff is offered you have to request the switch. It will not happen automatically.

    By referring every customer to EV Switch you can ensure you are offering your customer the best tariff available for  their usage. And by doing so we will pay you a minimum £50 for every customer who signs up for switching.

    Did you know…

    • Chargepoint customers benefit from the most savings, but in this volatile energy market we can save money for almost all your customers by switching. 
    • You can switch both recent installations and historic customers. Speak to us about how to can do a tariff check to benefit all your customers, past and present
  • How does it work for commercial customers?

    Your commercial customer’s tariff switch will result in higher electricity usage which can be partially offset by attracting more customers, charging visitors for chargepoint use and savings on own-fleet fuel costs.

    But enrolling them as a commercial customer on EVswitch can eliminate or at least offset higher electricity costs by securing your customer a cheaper tariff.

    What’s more as the lower tariff will apply across all their energy requirements (electricity and gas) you may be able to reduce their overall total energy costs.

    Our Energy team will gather the most effective business gas and business electricity pricing tailored to your customer needs from a wide range of suppliers willing to service their sector.

    Our business electricity team and business gas team have knowledge of and access to secret deals and a far wider choice than are published.

    It doesn’t just matter how much your customer buys, it also matters when and how they use it. Our electricity and gas purchasing agents research consumption patterns to match you to the best deals available. And because our clients buy power in volume we’re able to negotiate you into aggregated volume consumption deals at favourable tariffs not available to anyone as a solo negotiator.

    Did you know…

    • Chargepoint customers benefit from the most savings, but in this volatile energy market we can save money for almost all your customers by switching. 
    • You can switch both recent installations and historic customers. Speak to us about how to can do a tariff check to benefit all your commercial customers, past and present
  • Do I have to be an Evcia member to benefit from EV Switch?

    The answer is no but it helps!

    Any installer can use EVswitch to switch users on to a lower tariff and claim commission on the referral.

    But Evcia members get immediate approval and faster payouts and also benefit from up to 33% more commission than non-members. 

    The 33% additional commission quickly offsets Evcia’s annual membership costs and also gives access to Evcia generated installation work in both the commercial and home chargepoint sectors.

    Become a member today

  • Do customers I refer to EVSwitch have to be chargepoint customers?

    You can refer any customer — be they domestic (residential) customers or any type of commercial customer — including residential landlords. They must be an energy customer for us to conduct tariff checks but there is no requirement for them to be an EV user or to have chargepoints.

Front Page FAQ

  • Does EVCIA require/prefer the use of a particular manufacturer's equipment?

    ECVIA has a number of Manufacturer members but the decision as to which make of product to use is left to discussion between the customer and the installer. However government grants can only be paid on approved products so if a grant is to be applied for, the installation must use an approved product.

Trade Membership Benefits

  • I am a EVCIA trade member. Can I use the EVCIA Grant Service for customers not introduced to me by EVCIA

    Yes our grant application and support service can be used by trade members to support any of their customers. If the customer is a residential customer introduced by you it does not count against your EVCIA lead generation total.

  • Does EVCIA support only Residential or Commercial Chargepoint Installers?

    The EVCIA supports and works with all types of installers including those that fit any chargepoints whether Domestic/Residential, Commercial, Street/Destination or Rapid Charging infrastructure.

  • How many jobs is EVCIA allocating a week? Are these mostly commercial or residential?

    We currently allocate between 50 and 70 jobs a week. Our current proportion is 60:40 Residential to Commercial.

  • How does EVCIA allocate work to its installers?

    Every contractor gets a free allocation of work orders based on their membership:

    • A single installer gets up to three jobs a year with their membership without additional payment;
    • A company installer gets up to six jobs a year with their membership without additional payment;
    • A multisite installer gets up to nine jobs a year with their membership without additional payment;

    Jobs are currently sent through to installers via email. We are in the process of building a user dashboard for work allocation with an expected implementation by 05/2023.

    How We Allocate

    1. Work is allocated predominantly by postcode. Installers can choose the postcodes where they are willing to work. Accepted postcodes may include the full postcode (eg BH, SN or LL) or areas within the postcode (eg BH5, SN3 or LL50).
    2. We fill free allocations first. Once free allocations are full, we allocate Bonus Allocations.
    3. We encourage all members to accept all jobs we offer where possible so they can quickly profit from more work by moving through to accepting Bonus Allocations.
    4. However we recognise people and companies can have commitments or other complications which mean they must refuse jobs. To counter “job-picking” each “refused” job counts as 0.5 of an “accepted” job against their free quota.
  • What are ECVIA Bonus Work Allocations?

    ECVIA Bonus Work Allocations begin when the ECVIA member’s free allocations are filled.

    Bonus Work Allocations are additional installation jobs and work orders allotted by EVCIA over and above the free allocation.

    EVCIA actively seeks jobs for its installer members and incurs costs in doing so:

    • we advertise under relevant terms under search engines and social media;
    • we employ staff who actively reach out to and recruit decision makers;
    • we run  the UK’s most successful EV installation successful affiliate scheme

    All these activities generate additional costs. We fund these additional costs by generating a commission on the work we generate.

  • What and how much are the Commissions charged on Bonus Work Allocations

    We recover our marketing costs by charging a commission of 10% on the installations we generate in excess of the free membership allocation.

    The commission is based ONLY on the non-equipment cost of an installation.

    • Hence on a typical £1000 domestic EV installation where the Chargepoint cost might show as £600 with the installation £375, the commission from the referral would be £37.50.
    • On a commercial job where the total cost is £20,000 with £15,000 equipment costs and £5,000 installation, our commission is £500, (£5,000 x 10%).

    We do not charge commission on equipment costs.

    Any installer can refuse any Bonus Work Allocation.

    Bonus Commissions are only payable on invoice for successfully completed work.

    Commissions cover:

    • Our advertising and marketing costs including the cost of acquisition of the client;
    • Payments made under the ECVIA affiliate scheme which is the largest and most successful in the sector
    • The costs we incur for running the ECVIA Grant Assistance and Support Team which is available free of charge to all ECVIA members and their customers whether the customer is introduced by ECVIA or not.
  • What is the relationship between the Customer, the Installer and the ECVIA

    The ECVIA acts as introducer of the customer to the installer, but the relationship thereafter is directly between the installer and the customer. The installer quotes the customer. delivers the work, invoices the customer directly and receives payment.

    ECVIA will undertake any grant related work required for the installation and will invoice the installer for any commission due, but the relationship with the customer is always direct with the installer.

  • Does EVCIA require/prefer the use of a particular manufacturer's equipment?

    ECVIA has a number of Manufacturer members but the decision as to which make of product to use is left to discussion between the customer and the installer. However government grants can only be paid on approved products so if a grant is to be applied for, the installation must use an approved product.

  • How does the grant application process work?

    The grant process requires information to show

    • the customer is eligible for a grant;
    • which grant they are eligible for

    ECVIA provides a grant portal which enables either the customer or installer to create documentation suitable for grant applications.

    The information provided for or on behalf of the customer and supplier is supplemented with documentation and required paperwork and is reproduced in the required format for the grant application to be legally submitted.

    On completion the installer can submit the application using the government’s required process.

Residentlal Chargepoint Grants FAQ

  • I have changed my car and my old chargepoint no longer works. Can I use the grant scheme to get a new one fitted?

    No the grant scheme only works once. If you have changed your vehicle your new chargepoint will not be eligible under the grant shceme.

  • How much is the EV Chargepoint Grant for Owners and Tenants

    The grant is either £350 or 75% off the cost to buy and install a socket, whichever amount is lower.

  • What are the qualifications for getting a Residential Property Electric Vehicle Chargepoint Grant?

    If you are the owner of a flat you must both own and live in the property;

    Grants are also available for tenants of any residential property. You will be required to show proof of the tenancy;

    Your home must have its own private off-street parking space—either in a driveway or a designated space in a car park;

    You must be able to show you own or have permanent use of an eligible vehicle.

  • I have already claimed a grant under a government EV chargepoint scheme. Can I claim again if I have moved house or upgraded my vehicle?

    If you have already claimed an EV Chargepoint Grant either under the current scheme or that of its  its predecessors, the Electric Vehicle Homecharge Scheme (EVHS) or the Domestic Recharge Scheme, you will not be eligible to claim again.

  • Can I claim a grant to upgrade my current residential chargepoint?

    If a grant has already been given for a chargepoint and you need a new or better one because of a change of vehicle or because the old one is broken, the grant will not cover the cost of the new installation.

  • I have already applied for a grant under the Electric Vehicle Homecharge Scheme (EVHS) Scheme. Do I have to apply again?

    If you applied to the Electric Vehicle Homecharge Scheme (EVHS) and you’re waiting for a decision, you do not need to apply for an EV chargepoint grant.

  • Is Scotland covered by the EV Chargepoint Grant?

    Yes the scheme covers England, Wales, Scotland and Northern Ireland. The Channel Islands and the Isle of Man are excluded.

  • Is Northern Ireland covered by the EV Chargepoint Grant

    Yes the scheme covers England, Wales, Scotland and Northern Ireland. The Channel Islands and the Isle of Man are excluded.

  • Is Wales covered by the EV Chargepoint Grant?

    Yes the scheme covers England, Wales, Scotland and Northern Ireland. The Channel Islands and the Isle of Man are excluded.

  • Are the Channel Islands and Isle of Man covered by the EV Chargepoint Grant?

    No the Channel Islands and the Isle of Man are excluded. The scheme covers only England, Wales, Scotland and Northern Ireland.

  • How does the grant application process work?

    The grant process requires information to show

    • the customer is eligible for a grant;
    • which grant they are eligible for

    ECVIA provides a grant portal which enables either the customer or installer to create documentation suitable for grant applications.

    The information provided for or on behalf of the customer and supplier is supplemented with documentation and required paperwork and is reproduced in the required format for the grant application to be legally submitted.

    On completion the installer can submit the application using the government’s required process.

Consumer Chargepoint FAQ

  • How does the grant application process work?

    The grant process requires information to show

    • the customer is eligible for a grant;
    • which grant they are eligible for

    ECVIA provides a grant portal which enables either the customer or installer to create documentation suitable for grant applications.

    The information provided for or on behalf of the customer and supplier is supplemented with documentation and required paperwork and is reproduced in the required format for the grant application to be legally submitted.

    On completion the installer can submit the application using the government’s required process.

©2024 EVCIA Limited: The Electric Vehicle Chargepoint Installers Association. Registered in England and Wales as a Company Limited by Guarantee. Registered Number 14703239

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Evcia Trading Ltd (Company number: 14822081) is our for-profit trading entity. It is not a lender. We may receive a commission for introducing you to a lender for unregulated activities such Capex funding for projects. Evcia Cabcharge Ltd (Company number: 15088993) operates our Evcia Cabcharge Licensed Hire Vehicle Charing Parks

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