Shipping and Returns Policies

Shipping Policy

  1. If an item is sold it is in-stock and will normally ship within 24 business hours of order. If an order has become depleted and has gone out of stock, we will advise you immediately so you have the opportunity to cancel or back order. 
  2. Back order deliveries typically come within stock within 3-4 days unless otherwise suggested.

 

Returns Policy Overview

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at commercial@evcia.org.uk

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at commercial@evcia.org.uk and send your item to: Evcia Returns, 210 Caledonian Road, London N1 0SQ

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at commercial@evcia.org.uk for questions related to refunds and returns.

©2024 EVCIA Limited: The Electric Vehicle Chargepoint Installers Association. Registered in England and Wales as a Company Limited by Guarantee. Registered Number 14703239

Terms and Conditions | Privacy Policy | Shipping and Returns Policy

Evcia Trading Ltd (Company number: 14822081) is our for-profit trading entity. It is not a lender. We may receive a commission for introducing you to a lender for unregulated activities such Capex funding for projects. Evcia Cabcharge Ltd (Company number: 15088993) operates our Evcia Cabcharge Licensed Hire Vehicle Charing Parks

Registered Offices at 210 Caledonian Road London N1 0SQ

Please see our Terms of Business for full details.

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